UK Client Support Representative

5 days ago


Islamabad, Islamabad, Pakistan Smart Connect Communication Full time
Customer Service Representative Opportunity

We are currently seeking skilled professionals to take on the role of Inbound Customer Service Representative for our UK campaign.

As an Inbound Customer Service Representative, you will play a crucial part in providing top-notch customer service to our UK-based clients. This includes handling customer inquiries, resolving issues, and maintaining accurate records.

Main Responsibilities:
  1. Manage customer inquiries across multiple channels.
  2. Provide outstanding customer service by efficiently addressing concerns and resolving issues.
  3. Ensure precise and up-to-date data entries and records.
  4. Collaborate with colleagues to meet customer satisfaction targets.
  5. Stay current with product knowledge and industry news.
Essential Qualifications:
  • Proficient English communication skills.
  • Exceptional problem-solving abilities and a customer-centric attitude.
  • Prior experience in customer-facing roles is beneficial.
  • Capacity to adapt to varied scheduling.
What We Offer:
  • A lucrative salary package.
  • Opportunities for career progression and professional development.
  • In-depth training and ongoing support.
  • A diverse and welcoming work environment.
Key Competencies:
  • Empathy and compassion
  • Effective problem-solving and critical thinking
  • Product/service expertise
  • Time management and prioritization
  • Professionalism and reliability
  • Teamwork and cooperation
  • Attention to detail and precision
  • Cultural awareness and sensitivity
  • Conflict resolution and negotiation
  • Resilience and adaptability
  • Security and compliance awareness
  • Sales and upselling skills (if applicable)


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