
Technical Support Specialist for Regulatory Operations
1 day ago
We are seeking a skilled Technical Support Specialist to join our dynamic team in Regulatory Operations. As a key member of our technical support team, you will play a vital role in ensuring the smooth functioning of our systems.
Key Responsibilities:- Audit and Analysis: Conduct daily audits of the CAT portal, analyzing submitted trades data to identify potential issues.
- Troubleshooting: Review trades on a daily basis, identifying issues, and using critical analysis and business knowledge to find the root cause using SQL.
- Issue Resolution: Email counterparties to take necessary steps in resolving issues. If the issue lies on our end, raise JIRAs to L3 and ensure the issue gets fixed.
- System Monitoring: Monitor SQL jobs set up for different processes, including processes running on AWS and other data center machines.
- Support and Coordination: Carry out L1 and L2 support in case of issues, coordinating with the development team outside of their working hours to ensure fixes are deployed.
- Training and Development: Attend training sessions conducted on an organizational scale to enhance technical skills.
- Task Delegation: Delegate tasks to the relevant department and assist where required.
- Bachelor's degree in Computer Science.
- 2-4 years' experience in a similar role.
- Must know basic skills of the development language C.
This is a unique chance to work in a leading IT company, offering a competitive salary package and benefits to our employees.
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