Customer Service Representative
5 days ago
About the Role:
We are seeking an exceptional customer service professional to join our team as a Customer Engagement Coordinator. This role involves handling inbound calls, providing excellent customer support, and processing payments and bookings.
Key Responsibilities:
- Handle Inbound Calls – Assist customers with airline ticket inquiries and bookings.
- Provide Excellent Customer Support – Resolve queries about flight schedules, fares, and airline policies.
- Process Payments & Bookings – Guide customers through the ticketing and payment process.
Requirements:
- Fluent English Communication – Strong verbal & written skills.
- Customer Handling Skills – Ability to manage customer inquiries professionally.
- Active Listening & Problem-Solving – Understand and resolve client concerns.
- Sales & Persuasion Ability – Explain travel options persuasively to clients.
- Computer Literacy – Email handling and MS Office.
- Multitasking – Ability to manage multiple clients at the same time.
- Teamwork & Collaboration – Work effectively within a team setup.
Benefits and Perks:
We offer a range of benefits and perks, including accommodation, communication, health insurance, incentive bonus, and leaves, as well as opportunities for career advancement and professional growth.
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