Changi Terminal Management

3 days ago

Gujranwala, Punjab, Pakistan beBee Careers Full time

Overview: We are seeking an experienced Terminal Leader to join our team at Changi Airport.

About the Role: As a Terminal Leader, you will play a pivotal role in optimizing operations and enhancing customer experiences at Changi Airport.

  • Key Responsibilities:
    • Support teams to drive walk up sales and ATM revenues
    • Work with all leaders to improve customer service levels at stores
    • Support with people management including coaching, full performance-based rostering, annual leave management, retention, recruitment, and performance management
    • Support with product launches and promotions
    • Manage inventory and margins across the airport
    • Execute operations in line with standard operating procedures and coach staff on operating disciplines - adhere to company policy and procedures
    • Support communication for all site staff and management
    • Support the management of local relationships (landlords, airports etc) – day to day operational account management
    • Undertake company training within required timescales & of the entire team
    • Share best and implement good practice within the airport
    • Support and embed any other related activities as required by the business

Requirements:

  • Proven experience as a Sales Manager in the financial services industry, preferably in foreign exchange or retail, with at least 2 years' experience as a Sales Manager
  • Strong leadership skills with a track record of effectively managing and motivating teams
  • Excellent communication and interpersonal abilities
  • Sound knowledge of inventory management and financial acumen
  • Ability to uphold compliance with industry regulations
  • Customer-centric mindset with a commitment to delivering exceptional service
  • Flexibility to adapt to changing priorities and business needs
  • Demonstrated ability to build and maintain positive relationships with stakeholders
  • Willingness to undergo required training and develop skills continuously
  • Proactive approach to problem-solving and driving operational efficiencies

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