PakWheels Support Services Coordinator

4 hours ago


Lahore, Punjab, Pakistan PakWheels Full time

About PakWheels

PakWheels.com is a pioneering automotive platform in Pakistan, committed to delivering exceptional customer experiences. Our team is dedicated to providing proactive support to customers, ensuring their satisfaction and loyalty.

Job Overview

This role requires a highly organized and proactive individual to handle customer inquiries, resolve issues efficiently, and ensure customer satisfaction. If you're passionate about delivering exceptional service and have a knack for problem-solving, we'd love to hear from you

Key Responsibilities:

  1. Customer Interaction: Manage customer interactions effectively, addressing their needs and concerns with professionalism and empathy.
  2. Issue Resolution: Resolve customer complaints promptly and fairly, ensuring a positive outcome for both parties.
  3. Product Updates: Communicate new product features and launches to customers, enhancing their overall user experience.
  4. Order Support: Provide timely assistance to customers regarding their orders, ensuring accuracy and a seamless experience.
  5. Marketing Solutions: Identify customer needs and promote relevant marketing solutions, reinforcing PakWheels' commitment to excellence.

Requirements:

  1. Education: Bachelor's degree or equivalent relevant experience.
  2. Teamwork: Strong ability to collaborate within a dynamic and fast-paced environment.
  3. Problem-Solving: Proactive approach to resolving issues and improving processes.
  4. Communication: Effective communication and interpersonal skills to build strong relationships.
  5. Creativity: Ability to think creatively and find innovative solutions to customer challenges.
  6. Adaptability: Willingness to adapt to changing circumstances and priorities.

About Us

PakWheels.com has been at the forefront of the Pakistani automotive industry since 2003, empowering millions of customers to buy, sell, and maintain their vehicles. Join our mission to revolutionize the automobile landscape and be part of a dynamic, innovative team that values collaboration and growth.



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