Client Success Strategist

7 hours ago

Lahore, Punjab, Pakistan beBee Careers Full time
Job Title: Client Success Strategist

We are seeking a skilled Client Success Strategist to join our team and drive sales growth through strategic relationship management and revenue generation.

Main Areas of Responsibility
  • Develop and implement strategies to drive client success and revenue growth.
  • Act as the primary point of contact for assigned clients, ensuring timely and effective resolution of matters.
Account Retention and Expansion
  • Analyze customers' product usage to identify opportunities for deeper engagement and upselling.
  • Develop strategies to retain existing client relationships and increase revenue through cross-selling and upselling activities.
Sales and Revenue Targets
  • Achieve sales targets and objectives within assigned client accounts.
  • Prepare regular reports of progress and forecasts to stakeholders using key account metrics.
Contract Management and Negotiation
  • Negotiate contracts and close agreements, securing optimal terms that benefit both the client and our organization.
  • Ensure timely delivery of solutions according to customer needs and objectives, coordinating with other teams as needed.
Feedback and Market Insights
  • Gather client feedback to improve ongoing customer service and product development.
  • Keep abreast of industry trends and provide feedback to company leadership.
Education and Experience
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • 3-5 years of proven account management or other relevant experience, preferably in the technology or telecommunications sector.
Required Skills and Qualifications
  • Strong interpersonal skills with an aptitude for building strong client relationships.
  • Excellent listening, negotiation, and presentation abilities.
  • Strong verbal and written communication skills.
  • High level of professionalism and ethical conduct.
  • Proficient in CRM software and Microsoft Office Suite; experience with Salesforce is a plus.

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