Client Success Executive

3 hours ago

Lahore, Punjab, Pakistan Software Finder Careers Full time

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  • Act as the primary point of contact for clients, ensuring their satisfaction and long-term success.
  • Build and maintain strong client relationships to promote retention and loyalty.
  • Monitor client engagement and product adoption, identifying opportunities to improve their experience.
  • Collaborate with internal departments (Sales, Product, and Support) to resolve client issues and enhance service delivery.
  • Utilize CRM tools (e.g., Salesforce, HubSpot) to manage client communication and track performance data.
  • Provide regular performance reports and updates, aligning with client business goals.
  • Identify upsell and cross-sell opportunities to help clients gain maximum value from our services.
  • Conduct periodic business reviews and strategy discussions with clients.

Key Responsibilities
  • Act as the primary point of contact for clients, ensuring their satisfaction and long-term success.
  • Build and maintain strong client relationships to promote retention and loyalty.
  • Monitor client engagement and product adoption, identifying opportunities to improve their experience.
  • Collaborate with internal departments (Sales, Product, and Support) to resolve client issues and enhance service delivery.
  • Utilize CRM tools (e.g., Salesforce, HubSpot) to manage client communication and track performance data.
  • Provide regular performance reports and updates, aligning with client business goals.
  • Identify upsell and cross-sell opportunities to help clients gain maximum value from our services.
  • Conduct periodic business reviews and strategy discussions with clients.

Requirements
  • 2–3 years of experience in a SaaS environment, preferably with US-based clients.
  • Strong communication skills in English (both written and verbal).
  • Hands-on experience with CRM platforms like HubSpot, Salesforce, or similar.
  • Excellent problem-solving abilities and strategic thinking.
  • Strong interpersonal skills and the ability to build rapport both internally and externally.
  • Bachelor's degree in business, Communications, or a related field (preferred).
  • Prior experience working with US-based organizations is a strong plus.

Why Join Software Finder?
  • Be part of a passionate team dedicated to helping businesses find the right software solutions.
  • Work alongside leading experts in the SaaS industry.
  • Grow your career in a fast-paced, innovative environment.
  • Enjoy a supportive and collaborative work culture that values client success and employee development.

Software Finder is a leading B2B SaaS marketplace that helps businesses discover, compare, and select the right software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights.

With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.

Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionBusiness Development and Sales
  • IndustriesIT Services and IT Consulting

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