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3 days ago
We are looking for a seasoned Network Operations Leader to drive regional network performance and revenue growth. The successful candidate will be responsible for managing regional network operations, ensuring high levels of customer satisfaction, and driving sales growth.
The ideal candidate will develop and implement regional network strategies, manage customer relationships, and ensure the availability of resources to each division for optimal performance.
Key Responsibilities- Develop and implement local access network plans in collaboration with CTOs and divisional heads.
- Maintain and operate local networks by monitoring performance of divisions.
- Manage customer relationships in the region.
- Resolve customer complaints in a timely manner.
- Ensure timely product installation.
- Retaliate and increase subscriber bases.
- Enhance existing revenue streams and optimize additional revenue streams at the regional level.
- Monitor and evaluate each division's performance against targets; take corrective actions as needed.
- Control regional operations using SAP/CMS, integrated at HQ level.
- Ensure the availability of resources for operations and maintenance.
- Ensure safety and security of all organizational installations under jurisdiction.
- Ensure compliance with targets, deadlines, and budgets through efficient controls.
- Comply with legal and ethical standards.
- Monitor and evaluate employee performance.
Primary KPIs:
- Restore networks within stipulated times.
- Achieve revenue targets.
- Achieve PSTN gross and net sales targets.
- Reduce registered faults within the specified timeframe.
- Reduce PSTN repeat fault percentage to predefined levels.
- Provide quality services to customers.
Secondary KPIs:
- Ensure success of divisional revamp projects.
- Evaluate subordinate performance.
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