Professional Services Coordinator

6 days ago


Lahore, Punjab, Pakistan Fieldforce Inc. Full time

We are excited to introduce the Customer Success Associate position at Fieldforce Inc. As a key member of our customer success team, you will play a crucial role in driving business growth and customer satisfaction.

Job Description

This is an exciting opportunity to work with a dynamic team that is passionate about delivering exceptional customer experiences. You will be responsible for developing and implementing strategies to improve customer engagement and retention.

Responsibilities
  1. Collaborate with cross-functional teams to drive business growth and customer satisfaction.
  2. Develop and implement strategies to improve customer engagement and retention.
  3. Analyze customer feedback and data to identify areas for process improvement.
  4. Provide exceptional customer service and support to ensure timely resolution of customer issues.
Requirements
  • Bachelor's Degree from an accredited university.
  • At least 3 years of experience in a customer-facing role, preferably in SaaS customer success, account management, or sales organizations.
  • A self-motivated teammate with creative ideas to encourage customer adoption.
  • Strong problem-solving skills and ability to work under pressure.
What We Offer
  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Referral Bonus
  • Company Pick & Drop


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