Software as a Service Coordinator

3 days ago


Lahore, Punjab, Pakistan Prime System Solutions Full time

Job Title: Software as a Service Coordinator

We are seeking a highly skilled Software as a Service (SaaS) Coordinator to manage and customize our Salesforce platform at Prime System Solutions.

About the Role:

A SaaS Coordinator is responsible for overseeing the configuration and customization of a company's Salesforce platform to meet its specific needs and support business objectives. This role involves a range of responsibilities related to configuration, data management, user support, and process optimization within the Salesforce ecosystem.

Key Responsibilities:

Salesforce Configuration and Customization:

  • Configure and customize Salesforce to meet the specific needs of our sales and billing processes. This includes setting up custom objects, fields, workflows, and automation processes.
  • Develop and implement solutions to enhance sales and billing efficiency, accuracy, and productivity.

User Training and Support:

  • Provide ongoing training and support to Salesforce users, particularly in the area of billing processes and functionalities.
  • Address inquiries, troubleshoot issues, and promote best practices to maximize productivity and accuracy in sales and billing operations.

Data Management and Integrity:

  • Ensure accurate and reliable data for sales forecasting, billing, and financial reporting purposes.
  • Develop and enforce data governance policies to maintain data integrity.

Reporting and Analytics:

  • Develop and maintain reports, dashboards, and metrics related to sales and billing activities.
  • Provide insights into financial performance, revenue forecasts, and billing efficiency.

Integration and Collaboration:

  • Collaborate with IT and finance teams to integrate Salesforce with other systems and tools.
  • Ensure seamless data flow and process integration across the organization.

Continuous Improvement:

  • Stay updated on new Salesforce features and enhancements.
  • Evaluate their potential impact on our sales and billing processes and recommend updates or enhancements as needed to optimize Salesforce functionality.


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