Software Technical Specialist

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Title: Technical Support Specialist

The role of a Technical Support Specialist is to provide technical assistance and support to customers. This involves resolving customer inquiries, troubleshooting software applications, and guiding customers through problem-solving steps or providing remote assistance.

Key Responsibilities:

  • Responding to customer inquiries via various communication channels.
  • Diagnosing and resolving technical issues with software applications.
  • Providing training and support materials to customers to enhance their understanding and usage of the software.
  • Identifying and escalating unresolved issues to higher-level support or development teams.
  • Continuously updating knowledge base and support documentation.
  • Ensuring timely resolution of customer issues to maintain high levels of customer satisfaction.
Requirements:

Strong Communication Skills:

A strong communicator with excellent written and verbal communication skills.

Basic Computer Proficiency:

Familiarity with basic computer applications, including Microsoft Office.

Organizational Skills:

Ability to organize and prioritize tasks effectively.

Benefits:

This role offers the opportunity to work in a dynamic environment, where you will be able to develop your skills and knowledge, and contribute to the success of the organization. The ideal candidate will be someone who is enthusiastic, proactive, and committed to delivering exceptional customer service.



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