Technical Support Specialist

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to clients and customers via phone, email, and live chat.

Responsibilities:

  1. Provide timely and efficient responses to customer inquiries and issues.
  2. Troubleshoot and resolve technical issues with our services.
  3. Educate customers on product features and functionality.
  4. Collaborate with other departments to ensure seamless customer experiences.
  5. Meet and exceed customer satisfaction metrics and goals.

Benefits:

  • Determined based on interview process.
  • EOBI benefits available.
  • Provident Fund provided.
  • Monthly performance-based bonus offered.
  • Appreciation-based rewards given.
  • Bi-annual increments and performance-based increments on salary provided.
Requirements

Essential Skills:

  • Strong technical skills and knowledge of software applications.
  • Excellent communication and problem-solving skills.
  • Strong multitasking and prioritization abilities.
  • Experience with CRM and SAP software.
  • Ability to work in a team-oriented environment.


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