Global Patient Advocate

We are seeking a skilled Clinical Case Manager to join our team. As a Clinical Case Manager, you will work on a consultative basis with patients understanding their medical needs and communicating their situation effectively to medical doctors worldwide.

Your responsibilities will include managing patient cases, responding to patient inquiries, processing all phases of patient clinical assessments, handling diagnostics information, liaising with international medical centers, ensuring exceptional patient experience, conducting quarterly service provider reviews and relationship building, liaising with the company's global patient coordination team to ensure highest level of patient satisfaction, working with other company teams to provide comprehensive services, calling and providing all evaluation and coordination services remotely to patients, managing customer pipeline using customer relationship management (CRM) applications, communicating clearly and professionally verbally and in writing, representing the company and its products in an ethical and professional manner, cultivating and maintaining good customer relationships, developing partnerships and alliances.

• Professional level experience in a virtual environment
• Clinical training through working as a nurse or doctor
• Experience in working with patients
• Ability to be trained on relevant CRM software applications
• Solid computer skills proficient in Microsoft applications and PowerPoints
• MBBS / BSC Nursing or equivalent medical education a major plus
• A minimum of four years relevant working experience
• Proven track record in meeting performance objectives
• Strong oral and written communication skills are required, as well as basic technical support knowledge and computer skills background
• Effective listener and understanding customer expectations
• Ability to quickly establish rapport with clients in a way that allows for a comfortable consultation
• Ability to work remotely, reaching international customer base
• Shows/practices a commitment to ethical conduct
• Works well under pressure and does not waiver in working as a team
• Internet savvy to research customer details
• Availability to work a flexible schedule
• Fluent in English, both speaking and writing. Other languages like Spanish, Arabic, Russian, Chinese, etc. are considered a plus

• An opportunity to work with a dynamic team
• A chance to develop your career in a rapidly growing industry
• A competitive salary and benefits package
• Ongoing training and development opportunities
• A supportive and collaborative work environment

We are an equal opportunities employer and welcome applications from all qualified candidates.