Technical Support Professional

3 days ago

Gujrat, Punjab, Pakistan beBeeSupport Full time $76,139 - $124,999
Technical Support Expert

We are seeking an experienced technical support professional to join our Global Technical Support organization. In this role, you will provide expert-level service and support to our customers.

This role involves working closely with engineering, product management, and other key areas to resolve complex technical issues and ensure seamless integration of account integrations.

  • Resolving complex technical issues through troubleshooting and collaboration with cross-functional teams.
  • Acting as a customer advocate by identifying, documenting, and reporting design, reliability, and maintenance issues.
  • Building strong relationships with technical contacts at assigned customers and providing feedback to training and documentation teams.
  • Ensuring the highest level of customer satisfaction through proactive communication and issue resolution.
Responsibilities

In this role, you will be responsible for:

  • Providing exceptional customer experience through relationship building, issue resolution, and proactive communication.
  • Analyzing data to monitor account health and trends, identifying potential customer education needs.
  • Documenting product gaps and enhancements and advocating for designated customers within relevant product and customer success teams.
  • Participating in on-call rotation and being available outside of normal working hours to facilitate customer upgrades and change management practices.
Requirements

To succeed in this role, you should have:

  • Minimum 1.5+ years of experience in technical support and customer-facing roles.
  • Excellent analytical and problem-solving skills, with the ability to manage critical and complex issues in high-pressure environments.
  • Strong knowledge of technical concepts, including APIs, Python, Data Dog, SQL, and other relevant technologies.
  • Experience with advanced troubleshooting techniques and tools.

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