Operations Director

3 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Burraq Telecom Limited, Pakistan seeks a seasoned professional to oversee daily operations of the Engineering Department in an international matrix organisation.

Key Responsibilities:
  • Coordinate and manage daily activities of the Engineering Department.
  • Act as single point of contact for all problems in Field Operations environment; aggressively pursue root causes for service failures and communicate regularly to Country Manager and VP Operations.
  • Support new site turn up and development tasks, including resource planning, cost estimates, and adherence to set deliverables.
  • Establish and maintain strong vendor relationships with local providers.
  • Develop and implement policies and procedures to ensure efficient and safe technical operation of the department.
  • Manage and execute against local engineering plans and ensure compliance with written operating procedures.
  • Oversee 24x7x365 support teams, schedule on-call rotation, assign truck-rolls, handle task assignment and projects.
  • Recruit, manage, and develop the field operations team.
  • Provide second-level support for customer complaints, suggestions, and concerns.
  • Offer technical training to other departments as requested.
  • Ensure staff aspirations and motivations are managed effectively in a rapidly evolving structure.
  • Evaluate regulatory compliance, spectrum management, and timely reporting requirements.Requirements:
    • Minimum of 3 years people management experience and demonstrated ability to organise and motivate a staff of engineers and field technicians.
    • 7+ years of industry experience in a field tech capacity.
    • Familiarity with telecommunications testing methods, procedures, and equipment.
    • Prior program management experience in the technology sector and wireless industry.
    • Prior experience successfully managing external customer/partner relationships.
    • Knowledge of the technical aspects of wireless networks technologies and standards.
    • Proven success in implementing cross-functional initiatives requiring support and buy-in from all levels within various organisations.
    • Inventory management experience.
    • Ability to deliver results in cross-functional, matrixed environments.
    • Strong working knowledge of MS Office platform and PCs.
    • Experience with conflict resolution and employee relations in a professional business environment.
    • Resourceful and creative problem-solving skills.
    • Proactive and detail-oriented approach.
    • Strong aptitude for creativity.
    • Excellent written and verbal communication skills/presentation skills.

    Bachelor's degree in engineering or similar technical degree is required.


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