Senior Service Professional

1 day ago


Lahore, Punjab, Pakistan Careem Networks FZ LLC Full time

About Us

Careem Networks FZ LLC is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Our purpose is to simplify and improve the lives of people and build an awesome organisation that inspires.

We operate in over 70 cities across 10 countries, from Morocco to Pakistan. Our platform enables the region's best talent to thrive and for entrepreneurs to scale their businesses.

Job Description:

Senior Care & Service Operations Associate - Pay

Lahore, Pakistan

This role involves ensuring smooth service operations, handling customer care requests, and providing top-notch support to clients. The ideal candidate will have 1-3 years of experience in customer service, service operations, or a similar role.

Responsibilities:

  • KYC Processing & Compliance:
    • Process KYC documentation according to established procedures and within agreed SLAs.
    • Conduct thorough reviews of customer information to verify identity and assess risk.
    • Maintain accurate and up-to-date KYC records in the system.
    • Respond promptly and accurately to RFIs related to remittance transactions.
  • Service Operations Management:
    • Coordinate service requests and ensure timely resolution.
    • Work with internal teams and external partners to streamline service processes.
    • Maintain accurate and up-to-date records in the system.
    • Monitor transactions for suspicious activity and escalate potential risks as needed.


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