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Business Operations Associate

2 weeks ago

Islamabad, Islamabad, Pakistan WellnessLiving Full time

Key Responsibilities

  1. Answer inbound calls & emails from customers
  2. Answer call-back requests from customers
  3. Provide software support by troubleshooting technical issues or general account queries
  4. Investigate the root cause of issues using system knowledge
  5. Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts
  6. Flag customers who demonstrate problematic or negative behavior appropriately
  7. Promote and maintain a high quality, professional, service-oriented company image among our customer bases
  8. Assist Customer Success Trainees as a training buddy to monitor their email & phone skills before graduation