
Customer Service Representative
24 hours ago
We are seeking a skilled and experienced customer service representative to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in the Urdu language.
The primary responsibility of this role is to respond to customer inquiries, resolve issues, and provide exceptional customer service via phone, email, or chat. A strong understanding of customer service principles and practices is essential for success in this position.
Responsibilities:
- Respond to customer queries, concerns, and complaints in a timely and professional manner.
- Provide excellent customer service by listening actively, empathizing with customers, and resolving issues efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer experience and achieve team goals.
Requirements:
- Proficient in the Urdu language.
- Strong communication and interpersonal skills.
- Ability to multi-task and handle stressful situations.
- Familiarity with customer service principles and practices.
- Basic computer skills.
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