Reception Manager

7 days ago


Lahore, Punjab, Pakistan beBeeFrontDeskOfficer Full time

The Front Desk Officer plays a pivotal role in maintaining the overall experience for residents and guests at the building. This position involves managing the reception area, coordinating with housekeeping and security staff, handling resident inquiries, and enforcing building policies to create a secure and welcoming environment.

Key Responsibilities:

  • Ensure the lobby area remains clean, organized, and aligned with the building's decorum.
  • Coordinate with housekeeping staff to maintain all amenities, including the GYM, Mini Cinema, Clubhouse, Swimming Pool, and public areas.
  • Address and resolve resident and visitor inquiries received via calls, emails, and walk-ins, ensuring prompt and professional communication.
  • Monitor security operations, maintain visitor logs, and ensure compliance with building rules and regulations.
  • Act as the first point of contact for residents and guests, offering assistance and information as needed.
  • Collaborate with facility management to report any maintenance or operational concerns that require attention.
  • Assist in emergency response coordination, ensuring all protocols are followed efficiently.
  • Ensure seamless coordination between departments to maintain the highest service standards within the building.
  • Prepare and maintain daily reports on lobby operations, visitor logs, and housekeeping schedules.

Requirements:

  • Bachelor's degree in a relevant field.
  • Previous experience in receptionist duties, customer service, or related field.
  • Excellent communication skills to interact professionally with clients.
  • Proficient in Google Suite and basic computer skills; knowledge of basic office equipment, including phones and printers.
  • Ability to perform various office tasks such as filing and organizing.
  • Strong problem-solving skills and ability to handle stressful situations.
  • Night Shift: 4pm to 12am (Ramadan timings)

This role offers an opportunity to work in a dynamic and fast-paced environment, contributing to the success of the organization by providing exceptional customer service and support.


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