Customer Service Coordinator

4 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking an experienced Receptionist to join our team.

Job Description
  • This role involves providing efficient and professional reception services, responding to communication from senior officials and other important personnel or clients in the absence of management.
  • You will be responsible for receiving and handling information, arranging appointments, scheduling meetings, receiving visitors, screening phone calls, and responding to requests for information.
  • Your duties will also include preparing and managing correspondence, reports and documents as required.
  • Prioritizing tasks is crucial in this role, as you will need to prioritize and bring client-related matters or complaints to the notice of the Manager.
Key Responsibilities
  • Reception duties
  • Administrative support to all departments
  • Preparing and managing correspondence, reports and documents
  • Prioritizing tasks and bringing client-related matters to the notice of the Manager
Requirements
  • Able to take initiative and provide excellent customer service and telephone etiquette
  • Proficient in Microsoft Office programs, email and internet
  • Strong stress and time management skills
  • Excellent verbal and written communication skills in English and Arabic
  • A minimum of 2 years' experience in a similar role
  • Knowledge of Secretarial Practice and front office coordination
Benefits

This role offers the opportunity to work in a dynamic environment and develop your skills in a supportive team.

Job Complexity

This role requires a high level of judgment in prioritizing tasks and dealing with communication at all levels.

The ideal candidate will be able to demonstrate their ability to work effectively in a fast-paced environment and provide excellent customer service.

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