Technical Support Analyst

6 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Job Description
As an IT Support Analyst, you will play a key role in supporting our employees, agencies, and clients with reliable, modern technology solutions. You'll be part of a collaborative, global Technology Operations team, providing essential on-site support and helping drive our transition to cloud-based services and digital experiences.

Your responsibilities will include delivering exceptional on-site IT support, providing remote support to regional offices, ensuring deskside operations and standard technology services are maintained and supported, building strong relationships with business users, and educating users on IT services, policies, and best practices.

You will also be responsible for accurately logging all IT engagements in the ticketing system for reporting and performance tracking, managing onboarding and offboarding processes, including account administration and asset management, resolving Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution, and maintaining security protocols and monitoring third-party engagements.

In addition, you will escalate complex issues to Infrastructure or Management teams when required, support user and office relocations, hardware/software deployments, and warranty replacements, manage IT asset procurement, inventory, and lifecycle, contribute to the Service Desk knowledge base and documentation, collaborate with global IT functions to implement standards and support local business needs, facilitate infrastructure refreshes and basic device troubleshooting, support software licensing reviews and compliance activities, and be available for occasional out-of-hours support.

Responsibilities
  • Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients.
  • Provide remote support to regional offices as needed.
  • Ensure deskside operations and standard technology services are maintained and supported.
  • Build strong relationships with business users, understanding their needs and delivering tailored support.
  • Educate users on IT services, policies, and best practices.

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