Technical Support Specialist

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

As a technical professional, you will be responsible for providing support to internal and external users and clients as required. Your goal will be to resolve technical problems and ensure that the customer experience value is maintained to meet organizational goals.

Key Responsibilities
  • Tackle issues and service requests reported via calls
  • Diagnose and resolve issues and requests, reported through emails
  • Carefully follow through email threads and manage them in a shared mailbox
  • Respond with proficient technical writing skills
  • Accurately maintain logs and track reported issues and requests via unique tickets
  • Assign tickets to correct teams
  • Ensure completing the cycle of tickets (open to end)
  • Manage/troubleshoot user accounts, user-permissions, cease user accounts and rights on corporate resources by applying group policies
  • Troubleshoot Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
  • Deal with minor Microsoft Outlook issues and provide support to users with email configuration settings on Exchange
  • Provide/troubleshoot VPN services for remote users
  • Provide onsite and remote help using VNC/Team Viewer utility
  • Deal with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates & fixes


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