Customer Service Representative

3 days ago


Islamabad, Islamabad, Pakistan Zong CMPAK Full time
Key Responsibilities

We are seeking a skilled professional to join our team at Zong CMPAK in Pakistan as a Customer Service Representative.

  • The ideal candidate will deliver exceptional customer experiences by addressing queries, requests, and complaints in a timely and professional manner.
  • Maintaining high levels of customer satisfaction through prompt and effective service delivery is crucial for this role.
  • The successful candidate will ensure seamless helpline operations by troubleshooting issues efficiently.
  • They will analyze customer complaints and provide valuable insights to inform strategies for improved customer service.
  • This position requires fostering strong relationships with customers through regular communication and issue resolution.
  • The selected candidate will participate actively in team meetings, workshops, and training sessions to enhance teamwork and contribute to achieving shared objectives.
  • Meeting daily targets and Key Performance Indicators (KPIs) set by the department is essential for success in this role.
  • Promoting excellent customer service skills to maintain a positive brand image and boost customer loyalty is vital.
Required Skills and Qualifications
  • Excellent teamwork and collaboration skills are necessary for this position.
  • Effective time management and organizational abilities are required.
  • In-depth knowledge of the telecom industry and its trends is beneficial.
  • Strong analytical skills and understanding of call center operations are key qualifications.
About Us

Zong CMPAK is a leading telecommunications company in Islamabad, Pakistan.



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