Customer Service Professional

5 days ago


Islamabad, Islamabad, Pakistan Smart Connect Communication Full time
Inbound Customer Service Representative (UK Campaign)

We are seeking passionate candidates to join our team as Inbound Customer Service Representatives for our UK campaign.

As an Inbound Customer Service Representative, you will be the primary point of contact for our UK-based clients. You will handle incoming customer inquiries and resolve issues promptly and professionally.

Key Responsibilities:
  1. Handle incoming customer inquiries via phone, email, and chat channels.
  2. Provide exceptional customer service by addressing customer concerns and resolving issues efficiently.
  3. Ensure accurate and efficient data entry and record-keeping.
  4. Collaborate with team members to achieve customer satisfaction goals.
  5. Stay up-to-date with product knowledge and industry trends.
Qualifications:
  • Strong communication skills in English.
  • Excellent problem-solving abilities and a customer-centric approach.
  • Previous customer service experience is a plus.
  • Ability to adapt to rotational shift schedules.
What We Offer:
  • A competitive salary package.
  • Opportunities for career growth and advancement.
  • Comprehensive training and ongoing support.
  • A dynamic and inclusive work environment.
Job Specification
  • Empathy
  • Problem-Solving Skills
  • Product/Service Knowledge
  • Time Management
  • Professionalism
  • Teamwork
  • Accuracy and Attention to Detail
  • Cultural Sensitivity
  • Conflict Management
  • Resilience
  • Compliance and Security Awareness
  • Sales and Upselling Skills (if applicable)


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