Microsoft Cloud Expert

3 days ago


Lahore, Punjab, Pakistan Tkxel LLC Full time

About Tkxel LLC

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Tkxel LLC is a leading software development company based in the United States. We specialize in delivering innovative software solutions to top enterprises worldwide, helping them grow their businesses using cutting-edge technology.

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Job Description

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  • We are seeking an experienced Cloud Solution Architect who specializes in Microsoft 365 cloud solutions to join our team. As a key member of our Modern Work solution area, you will be responsible for driving our customers' business applications and AI transformation on the Microsoft 365 platform.
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This is a customer-facing role that involves owning both the business applications-focused technical relationship and technical strategy between the customer and tkxel. You will help customers leverage their Microsoft Cloud investments through architecture, implementation, and operational health engagements.

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Responsibilities

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  1. Customer Centric: Drive positive Customer Satisfaction by leveraging M365 Services expertise to enable defined Customer Success Plan outcomes.\
  2. Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant teams including Sales and PMO, to enable continuous improvement.\
  3. Accelerate Value Realization: Actively engage with business and technical decision-makers to drive intent, enablement and usage of M365, securing long-term customer engagements.\
  4. Business Impact: Develop opportunities to drive Customer Success business results by working with business and technical decision-makers to ensure they understand M365 value proposition and get value from their investment in Microsoft technology.\
  5. Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise.
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Requirements

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Qualifications:

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Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.



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