
Customer Engagement Specialist
3 days ago
We're seeking a skilled professional to join our team as a Customer Engagement Specialist, focusing on delivering AI-driven solutions to drive customer success and business growth.
In this role, you'll be responsible for spearheading customer engagement, retention, and business growth by anticipating needs, delivering tailored experiences, and uncovering high-value upselling opportunities. With a focus on strategic interactions and high-value partnerships, you'll have the chance to make a significant impact on business outcomes.
As a key member of our team, you'll leverage AI-driven insights and data analytics to inform your decision-making and drive business results. If you're passionate about using technology to improve customer experiences and drive business growth, this is your chance to shine.
Your Key Responsibilities:- Leverage predictive analytics to optimize customer success strategies, fueling growth and minimizing churn
- Drive product adoption through AI-powered recommendations and user experience customization
Requirements:
- Proven track record of at least 2 years in customer success within the B2B software industry, demonstrating your ability to drive results in a fast-paced environment
- Hands-on experience with GenAI tools (e.g., ChatGPT, Claude, Bard), showcasing your readiness to leverage cutting-edge AI in customer engagement
About the Position:
This is a full-time position requiring 40 hours of work per week. The compensation level for this role is $30 USD/hour, equating to $60,000 USD/year assuming 50 weeks of work. The payment period is weekly.
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