Technical Support Specialist

20 hours ago


Abbottabad, Khyber Pakhtunkhwa, Pakistan beBee Careers Full time

Job Description:

Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch customer support and technical assistance to users of Insignia products.

Duties and Responsibilities:

  • Provide phone and email support to troubleshoot user issues
  • Recommend product enhancements to improve the product
  • Responsible for quality control/bug testing of new releases
  • Research projects
  • Support product development through research and documentation
  • Updating knowledgebase cases and release notes

Qualifications and Skills:

  • Library diploma or MLIS, IT diploma or degree in computer science, or engineering degree
  • Excellent communication skills with excellent phone and email manners
  • Excellent English writing and speaking skills
  • High typing speed
  • Someone who both enjoys and excels at problem solving
  • Very knowledgeable on all Microsoft Office products
  • Technical support related experience an asset
  • 2-5 years' experience required

Working Conditions:

  • Monday – Friday, Evening/Night Shift
  • Night Shift will be 9 hours with 1 hour lunch break, start time will vary
  • Statuary Holidays: Local statuary holidays
  • Work will be done remotely from home; must have stable high-speed internet access
  • Must be fully committed to Insignia


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