Market Quality Operations Specialist

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Overview

The ideal candidate will be responsible for ensuring quality in the market by supporting customer and consumer-facing segments. Key activities include implementing, executing, improving, and providing quality support to Supply Chain operations, logistics, warehousing, systems, customer service, legal, and brand teams.

Main Responsibilities:
  • Deploy IC Quality strategy, governance, and goals through Pakistan-specific quality projects and targets.
  • Communicate local regulatory requirements and changes; support compliance at manufacturing sites and warehouses.
  • Coordinate with Consumer/Customer care lines for feedback and ensure timely closure of issues.
  • Manage product quality incidents in the marketplace and implement necessary actions.
  • Lead Good Cold Chain Practices (GCCP) across all IC cold chain activities, including audits and temperature governance.
  • Ensure CRQS and quality checks at primary, secondary, and marketplace/IC cabinets; develop reporting and escalation mechanisms.
  • Lead or support quality improvement activities based on data from multiple channels such as consumer feedback, on-shelf inspections, warehouse data, and employee observations.
  • Support projects related to import/export, Innovation Quality, customer quality, and logistics quality. Manage Inter-company quality agreements (ICQA).
  • Contribute to the digital agenda of the Pakistan Quality team, including deployment of Quality One and other digital capabilities.
  • Assist in supplier quality programs, audits, and improvement initiatives to reduce non-conformance and material rejections in partnership with procurement.


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