Business Operations Specialist

7 days ago

Islamabad, Islamabad, Pakistan beBeeBusiness Full time 900,000 - 1,200,000
Job Title:

Business Operations Manager

Job Description

The role of Business Operations Manager is crucial in ensuring seamless execution of sales support functions. As a strategic enabler, you will be responsible for managing and improving turnaround times (TATs), overseeing pipeline and contract processes, supporting Cloud sales targets, coordinating collections efforts, and facilitating collaboration between cross-functional teams to drive business performance.

This involves ensuring end-to-end accuracy and 100% compliance in contract execution, driving full stakeholder alignment, and defining, reducing, and continuously improving Review and Execution TATs in collaboration with Legal, Compliance, and Sales teams.

You will also be responsible for managing the Cloud Sales pipeline on a weekly basis in coordination with Sales and Channel Planning teams, ensuring timely system amendments to reflect pipeline changes, accurately tracking opportunities, and preparing and delivering comprehensive weekly presentations on pipeline status.

In addition, you will collaborate with the Cloud Sales team to set and support monthly Cloud sales targets aligned with divisional objectives, track and report KPIs such as monthly revenue growth, customer acquisition, and opportunity win rates, and recommend strategy adjustments based on performance trends and market feedback.

You will work closely with the Collections team to meet or exceed recovery targets, provide daily visibility on recovery performance to management, strengthen contract clauses to ensure at least 95% alignment on recovery targets and customer risk mitigation, and create a feedback loop between Sales and Product teams to drive growth in bundled offerings for strategic customers.

Key Performance Indicators (KPIs) include reduction in contract review and execution TATs, 100% compliance and stakeholder sign-off rate for contracts, decrease in onboarding TATs for new partners, weekly visibility on Cloud Sales pipeline with real-time accuracy, monthly Cloud sales target achievement, increase in Cloud sales revenue, increase in bundled product offerings for key accounts, and daily reporting and improvement in recovery and overdue metrics.

Benefits of the Job

  • A challenging and rewarding role that offers opportunities for growth and development
  • A collaborative and supportive work environment that values innovation and teamwork
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development through training and mentorship programs

Requirements

  • Bachelor's degree in Business Administration, Finance, or related field (Master's preferred)
  • 5+ years of experience in sales operations, business support, or commercial roles
  • Experience in telecommunications or IT/cloud industry preferred
  • Strong stakeholder management and negotiation skills
  • Advanced Excel and PowerPoint skills; familiarity with CRM and Sales tracking systems
  • Excellent analytical, reporting, and communication abilities
  • Understanding of cloud services, contract management, and sales operations
  • Problem-solving mindset with a focus on continuous improvement

About Us

We are a leading employer in the country, committed to creating an inclusive environment for all employees. Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

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