Residential Operations Coordinator

8 hours ago

Lahore, Punjab, Pakistan beBeeOperations Full time 4,000,000 - 6,500,000

Key Responsibilities

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  • Administrative Support:
  1. Ensure student room allotments are accurately recorded and maintained on Zambeel.
  2. Handle hostel-related administrative tasks to support smooth operations.
  3. Coordinate with relevant departments to ensure compliance with housing policies and procedures.
Query Management:
  1. Address hostel-related queries and concerns from students and non-students in a timely and effective manner.
  2. Collaborate with various departments to resolve issues related to room allotment, fee vouchers, and other operational matters.
  3. Provide support in addressing general inquiries to ensure smooth functioning.
Operational Coordination:
  1. Collaborate with all departments across the organization to ensure the seamless operation of residential facilities and services.
  2. Facilitate event-related accommodations by coordinating with society representatives and stakeholders.
  3. Conduct routine inspections to maintain the quality and safety of facilities.
Student Interaction:
  1. Act as a point of contact for hostel residents, offering guidance and assistance on housing matters.
  2. Facilitate onboarding and check-in processes for new students and event delegates.
  3. Document unresolved issues and escalate them to the Operations Lead when required.
Inventory and Budget Management:
  1. Oversee the inventory of hostel assets, including bedding items and furniture, ensuring proper accountability.
  2. Manage SAP operations, including raising purchase requisitions (PRs) and coordinating procurement processes.
  3. Assist in budget preparation, monitoring, and effective resource allocation.
Reporting and Documentation:
  1. Prepare detailed reports on hostel occupancy, damages, and overall operational status.
  2. Maintain comprehensive records of incidents, maintenance requests, and policy-related matters.
Service Excellence and Surveys:
  1. Conduct surveys to evaluate resident satisfaction and identify areas for improvement.
  2. Address concerns proactively and implement enhancements to ensure high service standards.
  3. Continuously review and refine operational processes to align with best practices.
General Operations:
  1. Provide support for a broad range of operational responsibilities, including event coordination, vendor management, and handling emerging challenges.
  2. Adapt to evolving requirements and contribute to the overall efficiency and effectiveness of operations.

Key Skills and Qualifications

  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in MS Office (Word, Excel, and PowerPoint).
  • Experience with SAP systems for procurement and financial operations.
  • Ability to work both independently and collaboratively.
  • Problem-solving skills with a proactive approach to challenges.

Benefits

  • Promoting a positive working environment with opportunities for growth and development.
  • Ensuring adaptability and excellence in execution.
  • Providing exceptional customer service and fostering strong relationships with students, staff, and external partners.

We celebrate diversity and are committed to building an inclusive workplace for all employees. We do not discriminate based on gender, race, religion, age, disability, or social status. Candidates from minority groups are encouraged to apply.

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