Quality Assurance Consultant

5 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

We are seeking a Quality Assurance Consultant to join our team. As a key member of our quality assurance team, you will be responsible for analyzing contact center performance and developing strategies to improve quality.

Responsibilities:
  • Conduct regular audits of contact center operations to ensure compliance with quality standards.
  • Develop and implement processes to enhance agent performance and customer satisfaction.
  • Collaborate with cross-functional teams to resolve quality-related issues.
Requirements:
  • Minimum 3 years of experience in quality assurance or contact center management.
  • Strong understanding of quality assurance principles and methodologies.
  • Excellent leadership and communication skills.

Benefits: Our company offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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