Customer Service Representative Roles
1 week ago
Job Title: Customer Service Representative
Salary: From Rs50,000.00 per month.
Job Description: We are seeking motivated employees for hybrid positions in USA-based projects. The position's primary responsibility is to make outbound or inbound calls and assist customers as per need. You should be articulate, conversational, have good typing/keyboard skills, and be comfortable with fast-paced work. Must have good oral and verbal communication skills.
- Providing the first level of support, responding to a high volume of calls and e-mails from customers.
- Assisting customers with a variety of questions, requests, and issues; effectively researching, documenting, tracking/monitoring customers' requests and issues to ensure timely resolution.
- Effectively communicating technical concepts, while taking into consideration the varying degrees of customers' technical experience.
- Accurately inputting documents and recording customer issues using CRM tools.
Technical Requirements:
- PC running Windows 10 Pro or Windows 10 Home.
- Must have 8GB RAM with SSD, Core i3 or above.
- USB Headset with noise-canceling microphone.
Qualifications:
- Excellent communication (in person, writing, and phone) and listening skills.
- Strong technical aptitude, analytical and problem-solving skills with knowledge of basic problem resolution/escalation processes.
- The ability to learn new software products and how to troubleshoot these products and services.
- Strong attention to detail, a high degree of accuracy, and the ability to multi-task and prioritize.
- Ability to work efficiently and effectively with minimal supervision.
- Bachelor's degree required.
Important Notes: This job is open only for Islamabad residents. Ability to commute/relocate to Islamabad is required.
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