Customer Support Team Member

5 days ago


Karachi, Sindh, Pakistan Virtue Outsourcing Company Full time
Job Overview

Maintaining high levels of customer satisfaction is crucial for Virtue Outsourcing Company's success. Ensuring timely resolutions to support tickets is key to achieving this goal.

We provide customer support through multiple channels, including phone and chat, to cater to diverse customer preferences and needs.

Collaborating with other departments helps resolve customer issues efficiently by fostering effective communication and teamwork.

Main Responsibilities
  • Proactively identify, investigate, and resolve recurring customer support issues to minimize their impact.
  • Provide professional inbound customer call handling and respond to customer inquiries in a timely manner.
  • Handle customer renewals, cancellations, and manage all customer issues and requests effectively.
  • Offer account information and status updates as necessary to maintain transparency and trust.
  • Assist in ensuring seamless operations by providing workflow support and contributing to team efforts.
Requirements

To excel in this role, you should possess:

  • Excellent English communication skills, both written and verbal, to effectively interact with customers.

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