Senior Dynamics 365 Implementation Specialist
14 hours ago
We are seeking a highly skilled and experienced Microsoft Dynamics CRM/CE consultant to join our team as an expert in designing, implementing, customizing, and maintaining CRM solutions using Microsoft Dynamics 365 (formerly Dynamics CRM).
About the Role:The ideal candidate will have extensive experience with Dynamics 365 CRM/CE, including implementation, customization (forms, views, workflows, plugins using C#/.NET), and system integrations via Azure Logic Apps, Power Automate, or custom APIs.
Key Responsibilities:- Collaborate with clients to understand their business requirements and design scalable CRM solutions using Microsoft Dynamics 365 CE.
- Lead the implementation process, including configuration, customization, data migration, and integration with other systems.
- Develop custom workflows, plugins, custom entities, and scripts to extend the functionality of Dynamics 365 CE.
- Integrate Dynamics 365 CE with other business applications and systems, ensuring seamless data flow and interoperability.
- Provide training to end-users and administrators on how to use Dynamics 365 CE effectively. Offer ongoing support and troubleshooting assistance as needed.
- Create detailed technical documentation including solution design documents, configuration guides, and user manuals.
- Perform thorough testing of CRM solutions to ensure they meet quality standards and fulfill business requirements.
- Bachelor's degree in Computer Science, IT, or related field. Certifications in Microsoft Dynamics 365 (MB-200/MB-210) and Power Platform (PL-400/PL-600) are a plus.
- 5+ years of experience with Dynamics 365 CRM/CE including implementation, customization, and system integrations.
- Opportunity to work with a cutting-edge technology and stay updated with the latest features and updates in Microsoft Dynamics 365 CE.
- Chance to develop and maintain governance frameworks within CoE/CoP, ensuring consistent adoption of best practices and alignment with organizational goals.
- Establish, lead, and sustain Communities of Practice (CoP) and Centers of Excellence (CoE) to enable cross-functional collaboration, innovation, and knowledge sharing.
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