Sales Team Lead

6 days ago


Gujranwala, Punjab, Pakistan ChangeGroup & Prosegur Change Full time

About Us

At ChangeGroup & Prosegur Change, we're committed to delivering exceptional customer experiences and driving revenue growth. Our team of dedicated professionals is passionate about providing top-notch services and exceeding customer expectations.

Job Description:

We're seeking a highly skilled Sales Consultant to join our dynamic team at Changi Airport, Singapore. As a Senior Sales Consultant, you will play a pivotal role in maintaining and delivering our customer service policy and standards within the team.

Your primary responsibility will be to ensure that our operational goals are achieved by acting as a responsible coach and mentor to your colleagues. You'll lead by example, providing guidance and support to help the team excel in delivering outstanding service to our valued customers.

Key Responsibilities:

  • Convert all GP opportunities by continually calling-in customers, selling-up and closing the deal to maximise the full potential of each enquiry/transaction
  • Maintain a professional appearance
  • Adhere to The Change Group customer service policy
  • Maintain a professional approach to colleagues and management
  • Coach and mentor Trainee FX Sales Consultants until they successfully complete their FX Sales Consultant Certificate
  • Follow all internal procedures when handling company value
  • Be aware of and adhere to security features and procedures within the branch
  • Keep the bureau clean & tidy and report all repairs and maintenance issues to line manager
  • Inform management immediately if there is the slightest suspicion of untoward behaviour within the team
  • Undertake other duties as considered essential for effective operations and services, as this list is not exhaustive

Requirements:

  • Experience of working in a similar role
  • Experience of working in a busy environment
  • Experience of working in a customer-facing role
  • Strong IT skills which are relatable to the role
  • Proven attention to detail
  • Excellent communication skills
  • Displays drive & purpose
  • Promotes team energy
  • Achieves high standards

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