
Operations Manager
10 hours ago
We are seeking an experienced Operations Manager to lead a global team of Customer Experience (CX) managers and oversee frontline customer support agents.
The ideal candidate will have strong leadership skills, analytical abilities, and a focus on creating a world-class experience for customers.
This role requires strategic thinking, problem-solving skills, and the ability to drive results at the team and agent level.
- Hire and lead a global team of CX managers and oversee frontline support agents.
- Develop and track CX metrics, establish reporting mechanisms, and drive results at the team and agent level.
- Lead complex projects and operational process improvement initiatives using Kaizen and Lean Six Sigma methodologies.
- Develop and execute a plan for Consumer Operations growth and scale.
- Buid and maintain a team culture that prioritizes customer obsession and excellence.
- Strategic Leadership: Develop and implement plans to improve customer experience, increase efficiency, and reduce costs.
- Talent Management: Hire, train, and develop a high-performing team of CX managers and support agents.
- Process Improvement: Identify areas for improvement and implement changes using Kaizen and Lean Six Sigma methodologies.
- Reporting and Analytics: Develop and track key performance indicators (KPIs) to measure team and individual performance.
Requirements:
- 12+ years of experience managing multi-level CX Operations teams, with 3+ years in a volatile/hyper-growth environment.
- Strong problem-solving skills, able to switch contexts frequently, and work autonomously.
- Emotionally intelligent, with the ability to gain buy-in from teams and stakeholders.
- Scrappy and proactive, with a bias for action and proposing solutions.
- Expert communicator, able to simplify complex topics for senior audiences.
- MBA or higher degree.
- Crypto, financial services, or tech company experience.
- Lean Six Sigma certification.
-
Operations Manager
2 weeks ago
Hyderabad City Taluka, Pakistan HSBC Full timeSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...
-
Treasury Operations Manager
2 days ago
Hyderabad City Taluka, Pakistan beBee Careers Full timeJob Title: Treasury Operations ManagerThe Treasury Operations Manager will oversee and manage the organization's treasury operations, ensuring efficient utilization of financial resources and maintaining optimal cash flow. This role involves managing a team of treasury professionals, developing and implementing treasury policies and procedures, and ensuring...
-
Operations Manager
6 days ago
Hyderabad City Taluka, Pakistan beBee Careers Full timeJob DescriptionThe Central Hardware Systems operations team is seeking a highly motivated and experienced project manager to join our org. The ideal candidate will have a strong drive to succeed and the ability to thrive in a collaborative, cross-functional, and cross-geo setting. This role involves working closely with various functional teams to drive...
-
Operations Manager
2 weeks ago
Hyderabad City Taluka, Pakistan Indus Hotel Hyderabad Full timeAbout Indus Hotel HyderabadWelcome to Indus Hotel Hyderabad, a leading hospitality destination in the heart of Hyderabad. Our hotel offers exceptional services, luxurious accommodations, and top-notch amenities that cater to the diverse needs of business and leisure travelers.Job SummaryWe are seeking a Front Office Manager to oversee daily front office...
-
Operations and Innovation Manager
1 week ago
Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full timeAbout Warner Bros. DiscoveryAs a global leader in entertainment, media, and technology, we're driven by a passion for innovation and storytelling. Our company brings iconic characters, beloved brands, and world-class content to audiences worldwide.Your New RoleThe Staff, Strategy and Business Operations team member will be responsible for supporting the...
-
Technical Operations Manager
4 days ago
Hyderabad City Taluka, Pakistan beBee Careers Full timeJob Description:We are seeking a highly skilled Technical Operations Manager to join our team. The successful candidate will be responsible for managing operational and support responsibilities for critical services that support software engineering environments globally.The ideal candidate will have experience handling operations roles to lead delivery for...
-
Production Operations Manager
3 days ago
Hyderabad City Taluka, Pakistan beBee Careers Full timeJob SummaryThe Production Operations Manager is responsible for enforcing compliance with HSE and 5S rules throughout the sector, including reporting and managing incidents and near misses. This role requires a strong focus on quality and safety, as well as effective communication and leadership skills.
-
Financial Operations Manager
2 weeks ago
Hyderabad City Taluka, Pakistan ECS ME Full timeJob Summary:We are seeking a seasoned Senior Accountant / Finance Executive to oversee financial operations, including accounting, taxation, compliance, payroll, and financial reporting. The ideal candidate should have strong expertise in financial management, statutory compliances, and accounting software.The role requires a deep understanding of generally...
-
manager - operations (first level)
4 weeks ago
Hyderabad City Taluka, Pakistan HSBC Full timeSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...
-
Operational Excellence Manager
10 hours ago
Hyderabad City Taluka, Pakistan beBee Careers Full timeDeliver exceptional service and value to clients by championing a client-first mindset within the payments processing team. Ensure all operations are aligned with delivering high-quality services that meet or exceed client expectations and performance standards.The role is critical to ensuring that the Global Payments Solutions deliver best-in-class...