Social Media Customer Service Representative

3 days ago

Multan, Punjab, Pakistan beBeeCustomer Full time 4,000,000 - 6,000,000
Job Title:

Social Media Customer Engagement Professional

Job Description:

We are seeking an experienced and skilled Social Media Customer Engagement Professional to deliver exceptional customer service and support across various social media platforms.

The ideal candidate will have a strong background in customer service and experience working on social platforms. They will be responsible for managing existing caseloads, responding to customer inquiries, and providing proactive support to consumers.

In this role, you will also participate in training sessions to maintain technical knowledge and skills necessary to perform the job at or above the standard required.

You will utilize correct tools to efficiently manage concurrent activities and adhere to standard work processes to contribute to efficiencies and improvements.

Key Responsibilities:

  • Monitor social media platforms to identify opportunities to engage with customers and deliver superior customer support and brand engagement.
  • Manage existing caseloads, complete follow-up tasks, and achieve operational metrics.
  • Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries.
  • Participate in any required training/industry-specific certifications to maintain technical knowledge and skills necessary to perform the job at or above the standard required.
  • Adhere to and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
  • Utilize correct tools to efficiently manage concurrent activities.

Requirements:

  • 1+ years of experience in customer service related profession.
  • 1+ years of social platform experience.
  • Computer navigation and typing proficiency.
  • Strong reading comprehension and written communication skills.

Benefits:

This role offers a unique opportunity to join our team and make a positive impact on customer satisfaction. As a Social Media Customer Engagement Professional, you will have the chance to develop your skills and knowledge in customer service and social media management.

You will work closely with our team to provide exceptional customer service and support, and you will be rewarded with a competitive compensation package and opportunities for growth and development.

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