
Call Center Director
1 day ago
Job Description:
The successful candidate will be responsible for ensuring the quality of work in our call center. This involves enforcing service protocols, managing daily operations, and liaising with other departments to resolve issues.
Responsibilities:
- Quality control and enforcement of service protocols.
- Daily operations management, including AHT, Queue Wait Time, and Service Level.
- Liaising with other departments to gather information and resolve issues.
- Communication of accurate product information to the team.
- Creation of a challenging and motivational environment to drive team performance.
Skills and Qualifications:
- Leadership: Ability to motivate and guide call center agents.
- Communication: Excellent verbal and written communication skills.
- Problem-solving: Strong analytical skills to resolve customer complaints and operational issues.
- Time Management: Ability to prioritize tasks and meet deadlines.
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