
UK Call Centre Manager Position
2 weeks ago
This role involves handling inbound customer service calls, processing inbound sales calls, and taking inbound or placing outbound collections calls.
You will answer technical support inquiries via incoming calls, chat, or email and demonstrate excellent customer service skills with the ability to take ownership in assisting, researching, and resolving customer issues.
Responsibilities:
- Handle inbound customer service calls.
- Process inbound sales calls.
- Take inbound or place outbound collections calls.
- Answer technical support inquiries.
Requirements:
- Previous call centre or customer service experience required.
- Ability to develop rapport and demonstrate a caring attitude.
- Excellent data entry and internet navigation skills.
- Clear, distinct oral and written communication skills.
- Must be detail-oriented.
- Dynamic interpersonal and judgment skills.
- Professional demeanor and dependable work ethic.
- Ability to work in a fast-paced environment and multitask.
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