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Technical Support Expert for Systems and Networks
8 hours ago
Job Description:
As a Technical Support Expert for Systems and Networks at Salsoft Technologies, you will be responsible for delivering exceptional IT support services to our clients. Your primary focus will be on resolving technical issues efficiently and effectively, while maintaining high levels of customer satisfaction.
Key Accountabilities:
- Offer Level 1 & Level 2 IT support to users, using your technical expertise to resolve complex issues promptly.
- Utilize advanced diagnostic skills to troubleshoot system and network problems, identifying the root cause and implementing effective solutions.
- Configure, install, and maintain Windows and Linux operating systems, as well as various applications, ensuring seamless operations and high levels of data security.
- Oversee the management of Active Directory (AD), Office 365, and email servers, guaranteeing data integrity and security through regular monitoring and maintenance.
- Monitor system performance, backups, and implement effective security measures to prevent data breaches and ensure business continuity.
- Contribute to network troubleshooting, including LAN, WAN, VPN, and firewall configurations, to enhance network performance and availability.
- Ensure the maintenance of hardware, including laptops, desktops, servers, and printers, to guarantee optimal functionality and efficiency.
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