Network Support Specialist

9 hours ago


Lahore, Punjab, Pakistan Hirasoft Software Solutions Full time
Job Overview

We are seeking a skilled Support Engineer to join our team. As a key member of our support staff, you will provide technical assistance and resolve issues for our internal networks and employees.

Your responsibilities will include:

  1. Providing technical support and assistance to internal networks and existing employees.
  2. Collaborating with colleagues across the organization to solve complex issues and follow reported problems through to their resolution.
  3. Responding to employee inquiries in a timely and professional manner.
  4. Identifying and resolving routine operational systems problems.
  5. Installing and operating LAN, WAN, and dial access services for operations.
  6. Managing projects, planning, and implementing systems maintenance and administration.
  7. Troubleshooting networks and systems.
Key Skills and Qualifications

The successful candidate will possess:

  1. Software house experience.
  2. Excellent English written and verbal communication skills.
  3. Excellent phone etiquette and interpersonal skills.
  4. MCSE certification (CCNA is a plus).
  5. A solid understanding of web technologies, networking, and software products.
  6. The ability to take ownership of technical issues and work collaboratively with development teams to resolve more complex issues.
  7. The capacity to resolve escalated user complaints independently.
  8. The skill to document troubleshooting and problem resolution steps effectively.
  9. Participation in educating network customers as required.
  10. Familiarity with Windows XP, Vista, Windows 7, Linux, and general desktop support issues.
  11. Knowledge of DNS, TCP/IP, Domain Environment, Firewalls, and other networking concepts.
  12. Solid knowledge of internet protocols such as SSH, FTP, SFTP, and HTTP.
  13. Proficiency in using diagnostic tools like trace route, ping, and dig.


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