
Patient Support Specialist: Resolve Patient Inquiries and Issues
1 week ago
We are seeking a highly skilled Customer Support and Ticket Handling Expert to join our team.
About the Role:This is a critical position that requires exceptional communication skills, attention to detail, and a commitment to delivering top-notch support to patients and internal departments.
- The ideal candidate will have previous experience in customer support, ticket handling, or a related field, preferably in a healthcare or pharmaceutical environment.
Main Responsibilities:
- Facilitate patient orders by processing payments, updating patient information, and providing order status updates.
- Address patient inquiries related to billing, tracking information, returns, and insurance coverage, resolving issues and concerns effectively.
- Collaborate with internal departments to assist patients with additional support, ensuring seamless communication and resolution of issues.
- Assist with internal routing of calls to the right teams or individuals, ensuring efficient connection with resources.
- Maintain strong follow-up on all open cases, tracking progress, and ensuring no patient inquiries or issues are overlooked or unresolved.
- Document all patient interactions, resolutions, and internal communications accurately in our customer support and ticketing systems.
- Stay up-to-date on product knowledge, company policies, and industry regulations to provide accurate and informed support to patients and internal stakeholders.
The Ideal Candidate Will Possess:
- Excellent communication skills, both verbal and written, with the ability to communicate effectively with patients, insurance companies, and internal teams.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize workload effectively.
- Proficiency in using customer support software, ticketing systems, and Microsoft Office applications.
- Ability to maintain confidentiality and adhere to HIPAA regulations.
- Strong problem-solving skills and a proactive approach to addressing patient inquiries and resolving issues.
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
Others:This role requires a high level of professionalism, discretion, and integrity. We are an equal opportunities employer and welcome applications from diverse candidates.
-
Patient Support Specialist
5 days ago
Saddar Town, Pakistan beBee Careers Full timeThis role requires an individual with excellent communication skills, attention to detail, and a commitment to providing exceptional support to patients and internal departments.Key ResponsibilitiesFacilitate patient orders, including processing payments, updating patient information, and providing order status updates.Address patient inquiries related to...
-
Patient Care Specialist
1 week ago
Saddar Town, Pakistan beBee Careers Full timeCustomer Support Specialist - Patient Care RepresentativeThis role involves interacting with patients and internal departments to provide exceptional support, answering calls, emails, faxes, voicemails, and tickets. The ideal candidate will have outstanding communication skills, attention to detail, and a commitment to ensuring patient satisfaction.About the...
-
Customer Support And Ticket Handling Specialist
3 weeks ago
Saddar Town, Pakistan GE Solutions Full timeCustomer Support And Ticket Handling Specialist- High school diploma or equivalent; Associate or Bachelor's degree preferred.GE Solucions is looking for a dedicated Customer Support and Ticket Handling Specialist to join our team and provide exceptional support to patients and internal departments.Job Description:This role involves answering calls, emails,...
-
Patient Care Coordinator
2 weeks ago
Saddar Town, Pakistan beBee Careers Full timeThe role of a medical case manager involves visiting hospitals to review patients' medical histories and ensuring they receive the necessary treatment. This position requires strong organizational skills, attention to detail, and the ability to work effectively in a team environment.Job Specifications:Visit hospitals to review patients' medical...
-
Assistant Manager Medical
2 weeks ago
Saddar Town, Pakistan AsiaCare Health and Life Insurance Company Full timeAssistant Manager Medical - Case Manager AsiaCare Health and Life Insurance Company, Pakistan The case manager doctor is required to visit hospitals and review the patients' history that are admitted in the hospital for the requisite treatment. They are also required to prepare case notes of the visited cases and submit the same to the management on a...
-
Saddar Town, Pakistan beBee Careers Full timeEmail & Chat Support ChampionAssisting Customers with a Smile.Foster exceptional customer relationships through timely and accurate resolutions via email and chat.About the Role:We're seeking a skilled Email and Chat Support Champion to join our team. As a key member of our Operations department, you will be responsible for assisting customers with their...
-
Telemarketing Specialist
2 weeks ago
Saddar Town, Pakistan beBee Careers Full timeWe are seeking an experienced sales professional to join our team as a Telemarketing Specialist. The ideal candidate will have a strong track record of meeting sales quotas, preferably over the phone.The successful telemarketer must be friendly and persuasive, able to understand customer requirements in a short time and present solutions that meet their...
-
Customer Support Specialist
2 weeks ago
Saddar Town, Pakistan beBee Careers Full timeSales Service Associate PositionIn this role, you will be the first point of contact for our customers, responding to their inquiries and resolving any issues they may have in a timely and professional manner. You will also be responsible for staying up-to-date with product information and system updates to provide accurate and helpful assistance to our...
-
Clinical Navigator
2 weeks ago
Saddar Town, Pakistan beBee Careers Full timeIn this critical role, you will be responsible for reviewing patients' medical histories and developing effective treatment plans. Your attention to detail and ability to work effectively in a team environment will be essential in delivering high-quality patient care.Responsibilities:Review patient medical histories and develop treatment plansCollaborate...
-
Director of Outpatient Services
2 weeks ago
Saddar Town, Pakistan beBee Careers Full timeKey Responsibilities:Manage OPD and Appointment System: Coordinate and manage the day-to-day operations of our outpatient department and appointment system.Oversee Calendaring and Scheduling: Ensure efficient scheduling and calendaring systems are in place to minimize delays and maximize productivity.Ensure Adherence to Good Clinical Practices: Implement and...