Customer Support And Ticket Handling Specialist

3 weeks ago

Saddar Town, Pakistan GE Solutions Full time
Customer Support And Ticket Handling Specialist

- High school diploma or equivalent; Associate or Bachelor's degree preferred.

GE Solucions is looking for a dedicated Customer Support and Ticket Handling Specialist to join our team and provide exceptional support to patients and internal departments.

Job Description:

  • This role involves answering calls, emails, faxes, voicemails, and tickets from patients and insurance companies, assisting with orders, billing inquiries, tracking information, returns, and insurance-related matters.
  • The ideal candidate will have outstanding communication skills, attention to detail, and a commitment to ensuring that every patient receives the assistance they need promptly and professionally.
Responsibilities:
  • Facilitate patient orders, including processing payments, updating patient information, and providing order status updates.
  • Address patient inquiries related to billing, tracking information, returns, and insurance coverage, resolving issues and concerns effectively.
  • Collaborate with internal departments to assist patients with any additional support they may need, ensuring seamless communication and resolution of issues.
  • Assist with internal routing of calls to the appropriate teams or individuals, ensuring that patients are connected with the right resources efficiently.
  • Maintain strong follow-up on all open cases, tracking progress and ensuring that no patient inquiries or issues are overlooked or unresolved.
  • Document all patient interactions, resolutions, and internal communications accurately in our customer support and ticketing systems.
  • Stay up-to-date on product knowledge, company policies, and industry regulations to provide accurate and informed support to patients and internal stakeholders.
Job Specification

Requirements:

  • Previous experience in customer support, ticket handling, or a related field, preferably in a healthcare or pharmaceutical environment.
  • Excellent communication skills, both verbal and written, with the ability to communicate effectively with patients, insurance companies, and internal teams.
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize workload effectively.
  • Proficiency in using customer support software, ticketing systems, and Microsoft Office applications.
  • Ability to maintain confidentiality and adhere to HIPAA regulations.
  • Strong problem-solving skills and a proactive approach to addressing patient inquiries and resolving issues.

Information Technology and Services - Karachi, Pakistan

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