
Leadership Position
2 days ago
Job Overview
We are seeking a highly skilled professional to lead our customer care center in achieving operational excellence.
The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of driving results-oriented teams.
Main Responsibilities:
- Operational Management: Effectively manage the operation to achieve all set Key Performance Indicators (KPIs).
- MIS Reporting: Provide timely and accurate Management Information System (MIS) reports to stakeholders.
- Inventory Management: Manage stock efficiently and ensure accuracy of inventory system at all times.
- Talent Development: Ensure technical skills of engineering team members are updated regularly and meet operational requirements.
- Process Compliance: Ensure adherence to service procedures defined by vendors.
- Workforce Management: Foster a highly motivated and skilled workforce.
- Quality Assurance: Implement and practice QMS, EMS, and OHSAS standards.
- Safety Administration: Administer and enforce established safety policies across all areas.
Key Skills:
- Creative Problem-Solving: Identify areas for improvement and develop varied, creative, and complex solutions.
- Customer Handling: Possess high customer handling skills.
- Business Development: Highlight key areas for business growth through existing/new relationships.
About Our Organization
We specialize in mobile repairing, logistics & admin, finance, IT, and auditing services.
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