Digital Solutions Advocate

1 week ago


Karachi, Sindh, Pakistan Dengage Full time

D-engage is a rapidly growing company that requires a highly skilled Customer Success Professional to join our team.

In this role, you will be responsible for managing a portfolio of existing accounts, driving customer growth, and delivering exceptional customer experiences. You will work closely with our sales and marketing teams to develop targeted growth strategies and collaborate with our product development team to ensure our solutions meet the evolving needs of our customers.

About the Company:

  • D-engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up.

Key Responsibilities:

  • Work closely with our sales and marketing teams to develop targeted growth strategies.
  • Develop and implement effective account management plans to drive customer engagement and retention.
  • Analyze customer data to identify trends and areas for improvement.
  • Collaborate with our product development team to ensure our solutions meet the evolving needs of our customers.

Requirements:

  • Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
  • Strong understanding of SaaS business models and customer success principles.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
  • Ability to analyze customer data, identify trends, and proactively offer solutions.
  • Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
  • Problem-solving mindset with the ability to navigate complex customer issues.
  • Strong organizational and multitasking skills with a focus on details.
  • Bachelor's degree in Business, Marketing, or related field (preferred).


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