Digital Marketing Advocate

3 days ago


Karachi, Sindh, Pakistan D·engage Full time

D·engage is a MarTech SaaS company founded by experienced entrepreneurs who have grown multiple SaaS businesses from the ground up. We are seeking a highly skilled Customer Success Manager to join our team.

Key Responsibilities:
  • Develop and execute strategies to onboard new customers, ensuring they achieve maximum value from our platform.
  • Build strong relationships with clients, becoming a trusted advisor and providing expert guidance on digital marketing efforts.
  • Maintain accurate records of customer interactions, utilizing data insights to identify areas for improvement and opportunities for growth.
  • Collaborate with cross-functional teams to address customer inquiries, concerns, and issues in a timely manner.
  • Design and deliver training sessions, webinars, and workshops to empower customers to fully utilize our software.
  • Drive customer retention through regular check-ins, identifying opportunities for upselling or cross-selling additional features or services.
  • Prioritize and manage competing priorities to meet customer needs, ensuring timely resolution of issues and effective issue prevention.
Requirements:

Must have qualifications:

  • Proven minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
  • Strong understanding of SaaS business models and customer success principles.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
  • Ability to analyze customer data, identify trends, and proactively offer solutions.
  • Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
  • Problem-solving mindset with the ability to navigate complex customer issues.
  • Strong organizational and multitasking skills with a focus on details.
  • Bachelor's degree in Business, Marketing, or related field (preferred).

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