Senior Quality Assurance Manager

7 days ago


Lahore, Punjab, Pakistan Parhlo Full time

We are looking for an experienced Quality Assurance executive who is responsible for the Quality Assurance and Control of inbound and outbound calls, and emails assessing the performance of employees.

Key responsibilities include:

  1. Monitoring call and quality standards.
  2. Compiling and tracking performance at team and individual levels using a quality monitoring data management system.
  3. Conducting monitors of customer care email responses.
  4. Providing actionable data to internal support groups as needed.
  5. Delivering feedback to call center team leaders and managers.
  6. Preparing and analyzing internal and external quality reports for management staff review.

Skills Required:

Fluent in English, Monitoring Calls, MS Excel.



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