BPO Leadership Role

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Leadership Opportunity
We are seeking a seasoned Call Center Manager to lead our call center operations, drive team performance, and strategically acquire new campaigns. This is a leadership role for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer experiences.

About the Job
As a Call Center Manager, you will be responsible for recruiting, onboarding, and training call center staff, monitoring and driving KPI achievement across all teams, handling procurement of technology, tools, and calling data, and leading campaign selection, onboarding, and management.

Key Responsibilities
• Build and maintain relationships with key stakeholders, including clients, customers, and internal teams.
• Develop and implement strategies to drive team performance and achieve business objectives.
• Analyze performance metrics and develop recommendations to improve team efficiency and effectiveness.
• Foster a culture of innovation and creativity within the team.
• Identify opportunities for process improvement and implement changes as needed.

Requirements
• Minimum 3 years of experience managing call center teams or similar environments.
• Strong expertise in outbound/inbound calling, preferably for international campaigns (US/UK).
• Familiarity with dialer systems, CRM platforms, and data acquisition tools.
• Excellent communication, leadership, and problem-solving skills to motivate and manage high-performing teams.
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
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