Cloud Database Advocate

23 hours ago


Hyderabad City Taluka, Pakistan beBee Careers Full time

Role Overview

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We are looking for a skilled professional to co-own a portfolio of customers and cultivate robust relationships. This role spans the post-sales customer lifecycle, emphasizing value maximization through effective use of our database.

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  • Main Responsibilities:
  • Maintain a deep understanding of our core functionalities for diverse use cases.
  • Communicate our value proposition and functionalities, backed by customer references.
  • Be responsible for a growing portfolio of customers with varying touchpoints.
  • Collaborate across teams to maximize client value.
  • Lead customer interactions from implementation to renewals and growth discussions.
  • Advocate for clients internally, providing valuable feedback.
  • Manage escalated ticket requests in collaboration with the Support team.
  • Disseminate updates on products, events, and maintain internal reports.
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Required Skills and Experience:

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  • A degree in a tech-related field or equivalent experience.
  • 5+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Solution Engineer, Solution Architect, Technical Support, Consulting, Engineering).
  • 3+ years of experience in Database (SQL, noSQL, HTAP) and Cloud technologies.
  • Proficient in project management, issue tracking, and accountability.
  • Strong verbal skills for relational building.
  • Good presentation skills including leading customer facing technical and business workshops
  • Experience in escalation management and risk mitigation, demonstrating business acumen.
  • Resourceful problem solver with creative approaches.
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Key Benefits:

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  • Technology stipend for new employees.
  • Monthly cell phone and internet stipend.
  • Health and wellness benefits.
  • In-office catered lunches and monthly Sodexo credit.
  • Flexible time off.
  • Volunteer time off.
  • Stock options.
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Additional Information:

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  • Full-time employment.
  • Eligibility to work for an employer based in India.
  • Remote work option in India or hybrid model.


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