
Cloud Database Advocate
23 hours ago
Role Overview
">We are looking for a skilled professional to co-own a portfolio of customers and cultivate robust relationships. This role spans the post-sales customer lifecycle, emphasizing value maximization through effective use of our database.
">- Main Responsibilities:
- Maintain a deep understanding of our core functionalities for diverse use cases.
- Communicate our value proposition and functionalities, backed by customer references.
- Be responsible for a growing portfolio of customers with varying touchpoints.
- Collaborate across teams to maximize client value.
- Lead customer interactions from implementation to renewals and growth discussions.
- Advocate for clients internally, providing valuable feedback.
- Manage escalated ticket requests in collaboration with the Support team.
- Disseminate updates on products, events, and maintain internal reports.
Required Skills and Experience:
">- A degree in a tech-related field or equivalent experience.
- 5+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Solution Engineer, Solution Architect, Technical Support, Consulting, Engineering).
- 3+ years of experience in Database (SQL, noSQL, HTAP) and Cloud technologies.
- Proficient in project management, issue tracking, and accountability.
- Strong verbal skills for relational building.
- Good presentation skills including leading customer facing technical and business workshops
- Experience in escalation management and risk mitigation, demonstrating business acumen.
- Resourceful problem solver with creative approaches.
Key Benefits:
">- Technology stipend for new employees.
- Monthly cell phone and internet stipend.
- Health and wellness benefits.
- In-office catered lunches and monthly Sodexo credit.
- Flexible time off.
- Volunteer time off.
- Stock options.
Additional Information:
">- Full-time employment.
- Eligibility to work for an employer based in India.
- Remote work option in India or hybrid model.
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