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Retail Store Operations Manager
4 days ago
Retail Store Operations Manager
About Us:We are a vibrant, fast-paced clothing store dedicated to providing our customers with the latest fashion trends and exceptional service. We are looking for a detail-oriented and organized Stock Associate to join our team and help us maintain a seamless stock management process, ensuring our store remains well-stocked, tidy, and customer-ready.
This role plays a key part in managing inventory, processing orders, and maintaining the overall organization of the store. Your responsibilities will include manual stock management, manual order packing and shipping, manual handling of returns, and ensuring the store is always neat and presentable.
Key Responsibilities:- Inventory Management:
- Receive, unpack, and manually organize incoming stock shipments.
- Physically count, log, and label all stock items, ensuring they are stored in the correct locations.
- Conduct regular manual stock checks to maintain accurate inventory levels.
- Update physical stock records and report any discrepancies to the management team. - Order Fulfillment:
- Manually pick, pack, and prepare online and in-store orders accurately and efficiently.
- Ensure all orders are packed securely and meet quality standards before shipping.
- Coordinate with shipping carriers manually to schedule pickups and ensure timely delivery of orders. - Returns Processing:
- Receive and manually inspect returned items, ensuring they are in resalable condition.
- Physically restock returned items in their designated locations and update physical stock records.
- Report any damaged or defective items to the management team. - Store Maintenance:
- Keep the stockroom and store floor organized, clean, and clutter-free through manual tidying and organizing.
- Assist in manually merchandising and displaying stock to enhance the store's visual appeal.
- Ensure all stock is easily accessible for staff and customers by maintaining a well-organized layout. - Customer Service:
- Assist customers with locating products manually and provide support as needed.
- Handle customer inquiries about stock availability and order status using physical records.
- Previous experience in manual stock management, retail, or a similar role is preferred.
- Strong organizational skills and attention to detail.
- Ability to work efficiently in a fast-paced, fully manual environment.
- Physical ability to lift, move, and organize stock manually (up to a reasonable weight limit).
- Excellent communication and teamwork skills.
- Flexibility to work weekends, holidays, and peak seasons as needed.
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